Your data, your call
Delete your account and data
Granny Rewards — Earn Rewards & Cashback (com.grannyrewards.app), operated by Metaflare Interactive LLP. You don't need to be signed in to make a request.
Step 1
How to request deletion
Email us from the address registered to your Granny Rewards account. Sending it from your registered address is the fastest way for us to confirm the account is yours.
Delete my account
Closes your account and deletes the personal data linked to it.
Email support@grannyrewards.comInclude in your email
- • The subject line “Account Deletion Request”
- • The email address or mobile number registered to your account
- • Your referral code or User ID, if you know it
Want your personal data removed but your account kept open? Email privacy@grannyrewards.com instead. If you no longer have access to your registered address, email us anyway and we'll ask for other details to confirm your identity.
Step 2
What happens next
- 1We confirm we received your request, usually within 2 business days.
- 2We verify that the request comes from the account owner.
- 3Your account is closed and your personal data is deleted from our active systems within 30 days. Residual copies are removed from encrypted backups within 90 days.
- 4We email you to confirm once the deletion is complete.
Deleting is permanent
Any unredeemed coin balance, pending rewards and pending withdrawals are forfeited when your account is deleted. Redeem or withdraw anything you want to keep before you send your request.
Transparency
What we delete
Erased from our systems
- Your profile — name, email address, mobile number and profile photo
- Your account credentials and sign-in identifiers
- Your coin balance, earning history and transaction history
- Your referral code, referral links and referral relationships
- Device identifiers, push notification tokens and app usage data
- Support messages and correspondence linked to your account
Transparency
What we keep, and why
We keep a limited amount of information after your account is deleted, only where we're required or permitted to by law. It's kept only as long as necessary for that purpose, then deleted.
Completed payouts, redemptions and gift card orders
Kept to meet our legal, tax, accounting and audit obligations for the period required by law. Your personal details are stripped from these records — only the transaction itself remains.
Records needed to prevent fraud and abuse
Kept to stop deleted accounts being used to bypass fraud controls, to resolve disputes, and to enforce our terms.
Aggregated or anonymised data
Kept for reporting and analytics. This data can no longer be used to identify you.
As described in our Privacy Policy, deletion doesn't change or remove personal information already shared with third parties as permitted in that policy.
Help
Questions
We're one email away
To ask about deleting your account, or to check on a request you've already sent, contact support@grannyrewards.com. For privacy questions, contact privacy@grannyrewards.com.
Last updated: 17 July 2026